Q: We hope to be abroad on holiday later in the year, is the Radio Aid System still covered?"

Yes, for up to 30 days anywhere worldwide.

Question 1

Is there a policy excess?

Accepted Answer

No, there is no policy excess. In addition the policy premium will not increase in the event of a claim being made.

Question 2

How quickly are claims assessed?

Accepted Answer

We appreciate the impact of lost or damaged equipment on children and claims are normally assessed within 1 working day. We have purchasing agreements with all the major suppliers so we can quickly authorise replacement equipment to be sent directly to you.

Question 3

Will a claim effect other insurance policies that we have?

Accepted Answer

No, a claim will not effect any other insurance policies that you may have.

Question 4

We hope to be abroad on holiday later in the year, is the Radio Aid System still covered?"

Accepted Answer

Yes, for up to 30 days anywhere worldwide​.

Question 5

Is proof of ownership required to make a claim?

Accepted Answer

No, unlike most insurance policies, proof of ownership is not required to make a claim.

Question 6

How do I buy the insurance?

Accepted Answer

Click/tap the ‘Buy now’ button on the Home page. This will take you the insurance administrator’s ordering page. You will need your contact details and the equipment description details. It is highly desirable that you have the equipment serial numbers, but these can be provided later by email. When you click/tap the final ‘Complete Insurance Order’ button, the equipment will be on cover, and you will receive your policy documents and an invoice by email.

Question 7

One of our children only has 1 receiver or has 2 transmitters.

Accepted Answer

Please Contact us for any Radio Aid System not configured as 1 transmitter and 2 receivers.

Question 8

We purchased our child's Radio Aid System ourselves, it does not belong to the school/LA. Can we purchase the Insurance4radioaidsystems policy directly?​"

Accepted Answer

No, the policy is only available to schools/LA's. But please Contact us.